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Cancellation Policy

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Missed Job, Late Arrival, Cancellation policy

Our goal is to provide quality substitute coverage to all of our schools. No-shows, late arrivals, and cancellations are not acceptable. They inconvenience not only our partner teachers and their students, but also school staff. Missing a job or arriving late forces administrators to scramble for a last minute replacement and often affects the entire school day. Most of the time, they will be forced to double up classrooms or move faculty around. For this reason, please be aware of our policy regarding cancelled or missed jobs.

Job Cancellation

When you accept a job, you are agreeing that you will be available to cover the class for the offered day. If a cancellation is necessary, we require that you cancel the job in Tagg and call the school at least 48 hours in advance. Your timely notice will allow the school to adjust the job as needed. If you cancel 3 jobs within 48 hours of the start time, you will be removed from Tagg. 

Exceptions: We understand that certain situations may be out of your control. For this reason, please contact us at canceljob@taggeducation.com to let us know why you are cancelling within 48 hours. Whether or not you will be removed from the platform is at Tagg’s discretion. 

Expected Job Cancellation Procedure

If you need to cancel your assignment: 

Step 1: Please cancel the job in the Tagg app at least 48 hours before the job start time. You can do so by going to your calendar homepage and clicking on the job. Then select “Cancel Job” in the pop-up that appears. 

  • If you are unable to cancel the job, please contact support@taggeducation.com immediately.

Step 2: Next, call the school. You can find their phone number on their website. If they do not answer, please leave a detailed message explaining why you will no longer be available.

Step 3: Finally, email us at canceljob@taggeducation.com and let us know why you are cancelling the job.

How to Cancel a Job

To cancel a job, follow the steps below:

Step 1: Go to your calendar homepage and locate the job you need to cancel

Step 2: Click on the date of the job on your calendar. A pop-up should appear with job details

Step 3: Click “Cancel Job” at the bottom of the job details pop-up (Note: You cannot cancel individual days in a multi-day job. You can ONLY cancel the entire job)

Late Arrival

When you accept a job, you are agreeing that you will cover the class during the hours specified in the request. It is Tagg’s policy that you arrive at least 15 minutes before the job (ideally, 30 minutes). You need to allow time to check in with the front office so that they know that you are there. Additionally, they may give you important information that you might need. If you are not at the school 15 minutes before the time listed in the job offer, you are considered late. 

If you are late 3 times, you will be removed from Tagg. That said, we understand that certain situations may be out of your control. For this reason, please contact us at tardy@taggeducation.com to let us know why you were late. Whether or not you will be removed from the platform is at Tagg’s 

Expected Late Arrival Procedure

If you are going to be late to your job:

Step 1: Call the school. You can find their phone number on their website. If they do not answer, please leave a detailed message explaining why you will be late.

Step 2: Before the end of the day, please make sure to contact us at tardy@taggeducation.com and explain why you were late.

No Show

Failure to arrive to a job one time is grounds for removal from Tagg. Whether or not you will be removed from the platform is at Tagg’s discretion.

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